Privacy and your enquiry

Information you choose to provide

The enquiry form asks for a name, a reply channel, the work location and a description. Roof material, preferred contact language and photos help describe the request. Do not upload identity documents or images unrelated to the work.

Use and access

Enquiry information is used to understand your request, clarify the work and contact you about the proposed work. Allen handles Sydney roofing enquiries at melone.maintenance6@gmail.com and 0450 666 867. Submitted photos remain private and are not published as project images without permission.

Questions or corrections

Contact melone.maintenance6@gmail.com or 0450 666 867 to ask about or correct information supplied through this website. Do not include unnecessary sensitive information in your initial request.

Storage and access protection

Enquiries and uploaded photos are stored privately using Vercel Blob, with this site’s storage configured in Sydney. Access to the enquiry desk is limited to authorised personnel. We use the information to respond to your enquiry, arrange requested work and keep relevant business records.

People and services involved

Allen handles this site’s roofing enquiries. Information may need to be shared with the personnel arranging or assessing the requested work, and the hosting and email services used to operate the site. Email notifications and attached enquiry photos are sent through Resend to Allen’s business Gmail inbox. These providers may process information outside Australia under their own service arrangements. Share only what is needed for the enquiry. The website does not publish uploaded enquiry photographs automatically.

Google Maps and external links

The contact and about pages contain a Google map. When the map loads, your browser connects to Google, which may receive connection information such as your IP address and process it under its own privacy policy. Links to other websites are operated under their own privacy policies.

Website analytics

On roofmaintenancesydney.com.au and www.roofmaintenancesydney.com.au, this website uses Google Analytics 4 to measure page visits and actions such as clicking a call, email or text link and an enquiry successfully received by the website. We do not send your name, phone number, email address, suburb, message, photographs or enquiry reference to Google Analytics. Google may process device and connection information under its own privacy terms.

Retention and removal requests

Enquiry information should be kept only as needed to respond, arrange work, maintain relevant business records or meet applicable obligations. Contact Allen to request access, correction or removal. Temporary upload copies expire after 24 hours and are removed by a daily cleanup process; the saved photos attached to a submitted enquiry are retained with that enquiry. Some records may need to be retained where there is an ongoing job, dispute or record-keeping obligation; we will explain the response to your request.

Browser data and optional information

The form keeps your draft in the open page while you work and retry. It does not save personal details in browser local storage. Photos and roof material are optional. You can contact Allen by telephone or email if you prefer not to use the form.

Privacy concerns

Send a privacy concern to melone.maintenance6@gmail.com with enough detail to identify the issue, without including unnecessary identity documents. Allen can clarify the information held, investigate the concern and explain how the concern will be handled.

Optional Microsoft Clarity analytics

Only with your permission, Microsoft Clarity records masked page reading, scrolling and clicks for heatmaps and session recordings, and may process device, connection and first-party analytics identifiers. Contact, confirmation and staff pages, and addresses containing query strings or fragments, are excluded. Recording stops when you start using an enquiry form; enquiry content is excluded.

Clarity preferences at the foot of the page control Clarity only and do not change the Google Analytics settings described above. You may turn Clarity off at any time without affecting browsing or contacting us. We respect browser no-tracking signals.

Microsoft Privacy Statement